Improving Services in a High Volume Pharmacy
The pharmacy at University Health Services fills 500-800 prescriptions
a day. The staff works in a small area and, with no opportunity
to increase space, increasing staff was not an option. Turnaround
time, from the time a prescription was received to the time it was
filled, was too high. Additionally, timely communication with customers
The Solution: Online Communication and Robotic Filling of Prescriptions
University Health Services took a two-pronged approach to the challenge.
First they used technology to increase the opportunities for patients
to ask questions and submit prescriptions. Their customers can use
their touchtone phones to request refills of prescriptions. The
can also submit refill requests and ask prescription related questions
online 24/7. Second, the pharmacy implemented an automated, robotic
system to do the manual work of placing medication in bottles and
preparing labels. The pharmacy staff verifies the contents afterward.
This change reduced the time and increased the accuracy of filling
prescriptions, as well as increasing staff satisfaction.
can visit University Health Services Pharmacy online services at: