The
Challenge: To Know the Students' Needs and Expectations
For many years, Penn State has strived to satisfy
its primary clients, the students. Knowing the students' needs and
expectations has always been a challenge since there was no formal
mechanism to communicate with the students.
The Solution: Penn State Pulse Surveys
As
a result, in 1995, Student Affairs
initiated "Penn State
Pulse," an ongoing series of phone and web surveys aimed at "taking
the pulse" of Penn State students on issues that are important to
them, their expectations and their overall satisfaction with the various
aspects of campus life and academics. |
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Penn
State Pulse is a prime example of continuous improvement in action.
It successfully provides the answers to many challenging questions
and results in:
- A
60-70% participation rate
- Increased
communication and teamwork across the university
- Increased
student satisfaction
- Increased
faculty and staff satisfaction
- Increased
participation in goal setting and decision-making processes
- Streamlined
processes and enhanced quality of campus life and services.
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Penn
State Pulse Success Stories
- Diversity
Climate - In a survey examining racial issues on campus and measuring
the diversity climate, 58% of respondents were found to have socialized
with others from different backgrounds. [click
here for full report]
- Healthcare
- It was discovered that when assessing students' satisfaction
with the University Health Services, 73% of Pulse respondents
believed the university is effectively providing information about
health dangers. [click
here for full report]
- Newspaper
Readership - When measuring educational outcomes and student satisfaction
with the newspaper readership program, it was learned that 78%
of respondents find the newspaper Readership Program valuable
in helping them understand complex political and international
issues as well as local issues. [click
here for full report]
- Civility
- When Pulse wanted to learn whether Penn State was successful
in creating a sense of civility on campus and tracking the changes
over time, it found 69% of respondents had developed a close relationship
with someone from a different ethnic background. [click
here for full report]
- Drinking - In measuring the effectiveness of current alcohol
awareness campaigns, 72% of respondents were aware of 'drink smart'
posters. [click
here for full report]
- Late
Night PSU - In a survey to measure how well students are provided
with quality entertainment in an alcohol-free environment, 74%
of students said the program is a good example of 'having fun
without alcohol.' [click
here for full report]
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Sponsor:
William Asbury
Leader:
Betty Moore
Member:
Sharon Mortensen
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